
At some point in our lives, we've all experienced a small injustice - like, a fellow airline passenger squashing us by moving their seat back - and we suffer in silence for fear of offending anyone. When we fail to speak up, however, we end up shortchanging ourselves. I wrote this book so that we could all benefit from my career as a university ombudsman, and structure our complaints to make sure we get what we want and need. I illustrate each point with funny real-life stories, which I promise will ring true for you- whether you're trying to right the wrongs of the world or just claim the French fries you ordered.
available noW!

Selected as one of CBC's 40 Nonfiction Books to Watch For