At some point in our lives, we've all experienced a small injustice - like, a fellow airline passenger squashing us by moving their seat back - and we suffer in silence for fear of offending anyone. When we fail to speak up, however, we end up shortchanging ourselves. I wrote this book so that we could all benefit from my career as a university ombudsman, and structure our complaints to make sure we get what we want and need. I illustrate each point with funny real-life stories, which I promise will ring true for you- whether you're trying to right the wrongs of the world or just claim the French fries you ordered.